When customer service works well, it’s a beautiful thing….
Last week I spent my time going to various stores of a leading high street chemist, in search of Bone Care by Swisse. When Swisse was launched in this country, I was very interested in this company that makes vitamins with quality ingredients, you may also know that they were the official supplier to Team GB at the last Olympics. They sent me a sample of one of the vitamins in the range and I was sold and now purchase them regularly.
Anyhow, I found the product but something told me to look at the expiry date and it was 06/2017, which is next month and the tablets were of a 90 day supply. Now, I concluded that after a month, these tablets would effectively be out-of-date. I spoke to an assistant and pointed this out and asked if it could be reduced? Ha! No such chance, they refused and I saw them put them back on the shelf. So I went to various stores and they all had the exact expiry date.
I then decided to contact Swisse and immediately action was taken, I was kindly sent a free sample and they are going to consult Boots about this issue.
The company takes customer service very seriously and I would check out their website http://www.swisse.co.uk and read all about their fantastic range.
Sadie x